My Cash Drawer is connected to my printer but will not open?
Go to Start – Control Panel – Devices and Printers Find your printer in the list – Right Click – Printer Properties TP-250 I & II Cut / Cash Drawer – Begin Job – Open Cash Drawer TP-290 – Advanced – Cash Drawer – Begin Job – Open Cash Drawer
My Cash Drawer will not open, why?
Check key position Left – Lock / Center – Closed / Right – Manual Open
I have a USB Cash Drawer but my POS software requires a COM port. How do I create a COM port?
Go to Senor Driver Support Select Cash Drawer – Model – Operating System Download and install USB Virtual Com port VCOM will allocate a COM number for your USB Cash Drawer Go to start – Right Click Computer – Manage – Device Manager – COM Take note of the USB VCOM number (COM4)
My Scanner will not scan?
Go to Start – Right Click Computer – Manage – Device Manager – USB Make Sure there are no exclamation marks Go to Start – All Programms – Accessories – Notepad Ensure the cursor is blinking Scan Bar-codes Bar-codes should show in notepad. Scanner is working as it should. Please contact software vendor
How do I change the language settings on the TP-290? (Supports USB & Serial only)
You may change your TP-290 default language using the Language Utility Tool
TP-290 NV Logo Tool Explained?
Go to Senor Driver Support Select POS printer – TP-290 – Operating System Download the NV Logo Tool and save it to a location you can find later Run and install the NV Logo Tool Installation will begin
Is my TP-290 compatible with Windows 8?
No. TP-290 driver development ended prior to Windows 8 release. You may however be able to make use of the inbuilt Windows generic printer driver. Please test to see if this is a suitable solution for you.
The Network Utility Tool does not find my TP-290 Printer?
Your TP-290 and POS System are on different Subnets or IP Ranges.
How do I configure my TP-290 IP Address?
Go to Senor Driver Support Select POS printer – TP-290 – Operating System Download the Network Utility Tool Run the Network Utility Tool Click ‘Search’ to find TP-290 Configure Network Settings
