SENOR TECH Pty Ltd Customer Privacy Policy
Senor Tech’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Senor Tech anytime you interact with Senor Tech, such as when you visit our website, when you purchase Senor Tech products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Senor Tech, and we go to great lengths to protect it.
Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
If you do not want Senor Tech to keep you up to date with Senor Tech news, software updates and the latest information on products and services click www.senortech.com.au and update your personal contact information and preferences.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us provide you better products. For example:
- We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, participating in an online survey, registering your products, or purchasing a product.
- When you interact with Senor Tech, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; and information about the Senor Tech products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
- We also collect information for market research purposes to gain a better understanding of our customers and thus provide more valuable service.
- We collect information regarding customer activities on our websites to help us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
- We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Senor Tech’s products.
Your Senor Tech Login ID and related information
The Senor Tech website allows you to create an “Senor Tech Reseller Login ID” based on your personal
information. This convenient service saves you time and allows for easier use of our web services. Here’s
how it works: You create a personal profile — providing your name, phone number, email address, and in
some cases your mailing address — and choose a password and password hint (such as the month and
day of your birth) for security. The system saves your information and assigns you a personal Senor Tech
ID — in many cases simply your email address, because it’s unique and easy to remember. The Reseller
Login section allows you to view promotions, redeem special offers, view the latest updates and reseller
newsletters.
When we disclose your information
Senor Tech takes your privacy very seriously. Senor Tech does not sell or rent your contact information to other marketers.
Within the Senor Tech Group
To help us provide superior service, your personal information may be shared with legal entities within the
Senor Tech group globally who will take steps to safeguard it in accordance with Senor Tech’s privacy
policy.
With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for Senor Tech to make certain personal information
about you available to companies that Senor Tech has a strategic relationship with or that perform work
for Senor Tech to provide products and services to you on our behalf. These companies may help us
process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance
customer data, provide customer service, assess your interest in our products and services, or conduct
customer research or satisfaction surveys. These companies are also obligated to protect your personal
information in accordance with Senor Tech’s policies, except if we inform you otherwise at the time of
collection. At times we may be required by law or litigation to disclose your personal information. We may
also disclose information about you if we determine that for national security, law enforcement, or other
issues of public importance, disclosure is necessary.
How we protect your personal information
Senor Tech takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
Senor Tech may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
Last updated June 29, 2010
© 2010 Senor Tech Pty Ltd All rights reserved.