TERMS
AND CONDITIONS
PAYMENT TERMS
Terms are strictly CBD unless an account has been approved in writing.
MasterCard, Visa & Bankcard incur a 2% surcharge.
- Cheques
- Pickup: If you are collecting the goods from
our warehouse, please bring Purchase Order with you.
- Delivery: If your order is being sent to you,
send a cheque for the total value of goods including shipping to Senor Tech Pty Ltd, 65 Weaver Street, Coopers Plains QLD,
4108. Please include your order number.
COLLECTION FROM OUR WAREHOUSE
Address: The Senor Building, 65 Weaver Street, Coopers Plains QLD 4108
Office Hours:
8:30AM – 5:30PM
Monday to Friday
COURIER DELIVERY
TNT Freight Services and Fastway Courier
Courier charge:
From $15 Brisbane metropolitan areas – Goods up to 20kg. Email or phone
us for intrastate or interstate delivery charges.
TITLE AND PROPERTY OF GOODS SHALL NOT PASS UNTIL THE GOODS HAVE
BEEN PAID FOR IN FULL OR IN CASE OF PAYMENT BY CHEQUE, UNTIL THE CHEQUE
IS DULY HONOURED.
PRICES and SPECIFICATIONS
All prices and specifications are subject to change without notice and
are excluding GST, insurance and freight unless stated otherwise.
DOA RETURNS (Dead on Arrival Returns)
In the event that you receive a product that is not in working order,
please notify the SENOR TECH Customer Service Centre by telephone. Please
ensure that the product you are returning has complete packaging and contents
as originally supplied. Failure to report a DOA item within 7 days or
return with incomplete packaging and contents as originally supplied will
result in you not being able to claim the item as a DOA.
You must have your order number and a detailed fault description
sheet enclosed with all the returning goods. You will be issued
with a Return Authority (RA) Number once the goods have been received.
If after testing, the returned product is found to be not
faulty, you will be charged the processing costs, plus all courier
costs associated (if delivered).
DAMAGED / INCORRECT PRODUCTS
In the event that you receive a product that is either damaged or not
the product you ordered, please notify SENOR TECH Customer Service immediately.
Contact can be made via e-mail, telephone or fax, as soon as possible,
within 7 days of receipt of goods. You must have your order number.
Once verified that there is a problem, you can return the goods to us
for exchange/warranty. Please be aware that replacement of products
that have suffered physical damage is at the discretion of the manufacturer.
SERVICE AND GOODS RETURN
Customers are responsible for finding/obtaining the correct components
for their individual needs. In the event that you decide that you no longer
want the product you have ordered, return of any product within 7 days
will refund current price and incur a 20% restocking fee. Please allow
up to 7 days for refunds to be processed and credited to your account.
Service goods returned MUST receive authorization form beforehand. The
RMA form will guide you through the process and the terms and conditions
of return. (RMA form can be downloaded from the SENOR TECH website)
Standard Labour Fee: $150 per hour
Priority Service Fee: $200 per hour - Next Day Guaranteed unless parts
are not in stock.
A Quotation Fee of $100 prepaid upfront applies for all service quotation
presented.
This fee will be deducted from the service fee should you wish to proceed
with the repair. Payments can be made via direct deposit or credit card.
Serviced units will only be kept at SENOR TECH for up to 3 months, after
which it will be discarded as unwanted and free to execute as SENOR TECH
wishes.
All attempts to contact the customer for collection of the service unit
will be made.
SERVICE PARTS
A 4 month warranty applies to new serviced parts swapped. The warranty
for the terminal itself will remain unchanged.
BOX FEE: All units shipped to SENOR TECH must be enclosed
in the original box or a box of the same model. Units received in the
incorrect box will incur a fee of $20 for new box and safety foam. This
ensures that the unit will be covered under warranty/insurance should
it be damaged during freight transit. SENOR TECH will not return goods
without the correct packaging.
WARRANTY
All SENOR hardware comes with 24 months warranty. ALL WARRANTY FORMS
MUST BE FILLED IN AND POSTED TO SENOR TECH PTY LTD.
WARRANTY POLICY
SENOR TECH offers a minimum 24 months back-to-base warranty on all POS
systems. In addition, there is the option for the standard warranty period
extended for a further period of 24 months/ 36 months upon paying a premium.
An on-site service is also available for a premium within a 50km radius
of most metropolitan CBD’s weekdays between 9am-5pm, with a 4 hour response
time. Other options of on-call and response times are also available.
The standard 24 month back to base warranty provided by SENOR TECH is
limited to the repair of faulty item at our discretion, including the
following:
- The system unit including internal components such as (motherboard,
power supply, hard drive, floppy drives, I/O controller)
- The monitor
- The keyboard
- Computer components not purchased from SENOR TECH and or not installed
by SENOR TECH or its authorized resellers, are specifically excluded
from this warranty and may render the entire warranty void.
ALL GOODS SENT BACK TO BASE MUST TRAVEL IN ORIGINAL OR ADEQUATE
PACKAGING. ANY REMOVAL OF ANY NUMBERED LABEL FROM THE SYSTEM UNIT OR ANY
OF ITS PARTS SHALL VOID THE WARRANTY.
This warranty is not transferable should the goods be on-sold by the
purchaser unless the purchaser is an authorized SENOR TECH reseller.
The warranty does not cover claims in any way arising out of abnormal
use, misuse or abuse of the equipment and accidents relating to or in
any way arising out of the use of equipment which was not supplied by
SENOR TECH but which has been attached to or incorporated in the system
or any of the external devices themselves (printers, scanner etc). Those
items are covered by their respective manufacturer’s warranty. The warranty
does not cover computer mice, tape backup devices ZIP, Jazz etc, DVD,
CDR, peripheral consumables, and AC/DC adapters/rechargers, nor any software
items existing or new whether supplied or installed by SENOR TECH or a
third party. All warranty repairs or upgrades which include opening the
computer, monitor or keyboard cases must be carried out by SENOR TECH
or a nominated service centre and technician.
SENOR TECH shall not be responsible for any loss of data or productivity
in relation to any unit failure for whatever reason.
If you wish to make a warranty claim, please contact your account manager
or the service manager at SENOR TECH.
A similarly configured replacement unit will be supplied by SENOR TECH
as an “Advance Exchange” in case the existing system has to be removed
from the site. (i.e. Swap out service)
WARRANTY REGISTRATION
OPTIONAL 3-5 YEAR EXTEDED AND ON-SITE WARRANTY
To obtain either extended and/or on-site warranty, please contact one
of our friendly sales consultants on (07) 3275 5888.
HARDWARE SUPPORT PERIOD
SENOR TECH will continue to provide parts for discontinued products for
up to 5 years, after which an upgrade path will be provided.
- Except as expressly set forth in this limited warranty, Senor makes no other warranties or conditions, express or implied, including any implied warranties of merchantability and fitness for a particular purpose.
- Senor disclaims all warranties and conditions not stated in this limited warranty.
- Any implied warranties that may be imposed by law are limited in duration to the limited warranty period.
- These terms and conditions supersede any prior agreements or representations made in Senor sales literature or advice given to you by Senor or an agent or employee of Senor that may have been made in connection with your purchase or lease of the Senor branded product.
- No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of Senor.
- Senor does not warrant that the operation of this product will be uninterrupted or error-free.
- Senor is not liable for any damages caused by the product or the failure of the product to perform, including any lost profits or savings or special, incidental or consequential damages.
- This Limited Warranty applies to Senor branded hardware products sold by or leased from Senor Tech Pty Ltd.
- This Limited Warranty provides for Return To Depot repairs only.
- Senor warrants that the Senor hardware product and all the internal components of the product that you have purchased or leased from Senor are free from defects in materials or workmanship under normal use during the Limited Warranty Period.
- Senor does not warrant software products, including any software products or operating system preinstalled by Senor.
- Non-Senor hardware and software products are provided "AS IS." However, non-Senor manufacturers, suppliers, or publishers may provide their own warranties directly to you.
What Will Void The Limited Warranty
- Use of incorrect line voltages.
- Use of incorrect fuses.
- Improper or insufficient ventilation.
- Failure to follow instructions provided by Senor.
- Improper or unauthorized repair.
- The Serial Number or identifying labels have been altered, defaced or removed.
- Fire, flood, "acts of God," terrorism contingencies beyond the control of Senor.
- Damage as a result of accident, misuse, abuse or other external causes.
- Damage by operation outside the usage parameters stated in the user documentation shipped with the product.
- Modification or service by anyone other than Senor, or a Senor authorized service provider.
- Improper packaging on any returned product.
- The Limited Warranty Period is two (2) Years.
- The Limited Warranty Period commences on the date of the original invoice for the equipment covered.
Repair Procedures
- Contact Senor Support by Phone or Email, you will need to supply the defective unit serial number and as detailed a fault description as possible.
- The Senor support engineer may ask you to perform some rudimentary checks in order to rectify the problem as quickly as possible.
- If the problem cannot be rectified you will be given an RMA number.
- If possible you should perform a full backup of all important data stored on the HDD.
- The unit should then be packed in it’s original packaging with Senor address and the RMA number marked clearly on the outside of the packaging and returned to Senor Australia.
- Once Senor receives the unit a repair will be effected and the unit returned to you. We always attempt to have the unit repaired and ready for return within 48hours.
- When you receive the unit, check for any physical damage that may have occurred during shipping. Power up and fully test the unit using all peripherals with your application. If there is any further difficulty, contact Senor Support immediately.
Shipping
The table below details who is responsible for cost of freight and for what period.
Time Period |
Senor |
Client |
Month 1 to Month 3 |
Both Ways |
N/A |
Month 4 to Month 24 |
To Client |
To Senor |
Month 25 Onwards |
N/A |
Both Ways |
Where Senor is responsible for freight, method will be by road (national) or air (international).
If the client requires an express service they are free to do so at their cost.
It is strongly recommended that freight insurance be taken out on any freight. An invoice will be issued to the client for any parts received that have been damaged in transit.
Senor will not be responsible for delays or damage due to strike, courier, incorrect or inadequate packaging or labeling.
A repackaging fee may apply if original carton / packaging is not used.
Contacts
Senor Tech Pty Ltd
Senor Building
65 Weaver Street
Coopers Plains
Brisbane, Qld, 4108
Australia
Tel: (61 7) 3275 5888
Fax: (61 7) 3275 5800
www.senortech.com.au
support@senortech.com.au sales@senortech.com.au
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